Privacy Policy

Information We Collect

When you contact us, request a quote, book a service, or place an order, we may collect:

• ✓Contact information — your name, phone number, email address, and service or shipping address.
• ✓Service details — information about the job, your property, access instructions, and any special requests or preferences.
• ✓Order details — the items purchased, quantities, and (for physical items) the shipping address used for delivery.
• ✓Payment information — collected through our third-party payment processor. We do not store full payment card numbers on our own servers.
• ✓Website usage data — pages visited, links clicked, and general device/browser information, used to measure and improve our site.

How We Use Your Information

• ✓To schedule, confirm, and deliver your service
• ✓To process, fulfill, and ship or digitally deliver store orders
• ✓To communicate with you about appointments, quotes, orders, updates, and support
• ✓To dispatch the right professional to your location
• ✓To process payments and maintain records
• ✓To measure and improve our website and services
• ✓To send service and order updates and, only with your consent, occasional offers (you can opt out at any time)

Text Messages & Phone Calls

By providing your phone number and opting in, you consent to receive calls and text messages from The NYC Plastic Surgeon about your inquiry, appointments, reminders, and support — including messages sent using automated technology. Consent is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of texts at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.

Service Providers We Work With

To run our business we rely on trusted third-party service providers, and we share only the information each one needs to perform its function on our behalf:

• ✓Payment processing — to securely accept and process payments
• ✓Text messaging and telephony — to send appointment texts and connect calls
• ✓Email delivery — to send confirmations and updates
• ✓Website hosting and data storage — to operate our site and securely store records

Cookies & Website Analytics

We use cookies and similar technologies for basic site functionality and to measure how our website is used so we can improve it.

You can opt out of the sale or sharing of your personal information at any time using the "Do Not Sell or Share My Info" control on our site, and we automatically honor Global Privacy Control (GPC) browser signals.

Your Privacy Rights

• ✓Access the personal information we hold about you
• ✓Request correction of inaccurate information
• ✓Request deletion of your personal information
• ✓Opt out of marketing communications at any time
• ✓Opt out of the sale or sharing of your personal information

Data Retention

We keep your information only as long as needed to provide our services, meet legal and tax obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or de-identify it.

How We Protect Your Information

We use industry-standard safeguards including encrypted data transmission (SSL/TLS), access controls, and restricted internal access. Only authorized team members can view your information, and only what they need to do their job.

Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above, and continued use of our services means you accept the updated policy.